FAQ & Shipping Info
📦 FAQ & Shipping Information
Q: Do you offer international shipping?
A: Yes, we ship worldwide via FedEx. All orders are carefully packed and sent with tracking for peace of mind.
Q: How much is shipping?
A: Shipping is free on all orders, regardless of destination.
No additional shipping fee will be charged at checkout.
Q: Do prices include customs duties or sales tax?
A: No. Our product prices do not include import duties, customs fees, or sales taxes.
These charges vary depending on your country’s regulations and will be collected by your local customs office or carrier upon delivery, if applicable.
We recommend checking with your country’s customs authority for details before placing your order.
Q: When will my order be shipped?
A: Orders are typically shipped within 5 business days after your purchase is confirmed.
Please note that occasional delays may occur due to holidays or regional events.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a FedEx tracking number via email.
You can monitor your delivery status at any time through the FedEx website.
Q: Is my jewelry insured during shipment?
A: Yes. All packages are insured during transit for their full value.
If your order is lost or damaged in shipping, please contact us immediately.
Q: Do you accept returns or exchanges?
A: We do not accept returns or exchanges for customer convenience (e.g. change of mind, sizing issues).
However, if you receive a defective or incorrect item, please contact us within 7 days of delivery with your order number and clear photos.
We will make it right.
Q: How is the jewelry packaged?
A: Each piece is thoughtfully packaged in a protective jewelry box, suitable for gifting or safekeeping.